Human Resource Mediation Course

The name of this job position encloses its key focus: human. Conflict arises wherever two or more individuals share a space, so Human Resource executives need to be trained in mediation and conflict management. This is what this course will provide you in a theoretical and experiential way, where specific real-life cases will be discussed. Highly effective tips will be shared by an expert in the field. Are you ready to take your career to the next level?

Image of a table with the phrase 'Human Resources'.

PURPOSE

To explore workplace, interpersonal, and group conflict dynamics and methods to effectively resolve workplace-related interpersonal conflict among employees.
To learn techniques for conflict resolution, conflict coaching, and mediation.
To learn core concepts of workplace conflict.
To learn dynamics of human conflict.
To learn common types and styles of mediation.
To learn de-escalation techniques.
To explore the role of confidentiality in the process.
To discuss conflict management strategies for face-to-face and online processes.
To prepare to conduct conflict resolution meetings with parties involved in workplace disputes.

WHO SHOULD ATTEND

Human Resource managers and executives.

BENEFITS TO PARTICIPANTS

Identify and understand different perspectives and approaches to the study of conflict.
Understand the role of conflict management and mediation techniques in the resolution of disputes.
Describe the different stages of human conflict and identify what techniques to use to help parties resolve it.
Identify and implement strategies for preventing or defusing rising conflict.
Integrate conflict resolution into various organizational cultures.
Recognize how mediator and party biases and cultural differences can affect the resolution process.
Identify the different styles of mediation and know which style should be used for different types of disputes.
Describe the different styles of mediation, as well as their advantages and disadvantages.
Understand the mediation process when participating in a EEOC mediation.